Contact & Support
Calibration, Adjustment, Maintenance and Repair
Keep your comemso test equipment ready for reliable measurements and daily use. Agree the calibration, adjustment, maintenance or repair it needs, and retain the equipment identity and service record with the result.
01 / Contact & Support
Choose the right service for your test equipment
Document the calibration and reference chain
- Reference
Traceable input
- Calibration
As-found values
- Adjustment
Where supported
- Verification
Against criteria
- Record
Certificate / report
- Release
Approved status
The current certificate, approved scope and service order
define the binding calibration statement.
Calibration
Establish the relationship between the instrument reading and a traceable reference under defined conditions.
Adjustment
Adjust supported parameters to improve the equipment’s intended measurement behaviour.
Verification
Check that the equipment meets the agreed acceptance criteria after calibration, adjustment, maintenance or repair.
Maintenance
Keep the system functional and serviceable through preventive or corrective work.
Repair
Restore function after a confirmed defect or damage, using the agreed return or on-site service.
Release management
Document the product generation, firmware, software, licences and service entitlement as one controlled system baseline.
- Scope and range defined
- As-found values preserved
- Certificate or report specified
- Only where supported
- As-found and as-left separated
- Verification follows adjustment
- Criteria agreed
- Result attributable
02 / Contact & Support
Accredited calibration: laboratory and measurement scope
ISO/IEC 17025 accreditation applies to the accredited calibration laboratory and its approved scope. It is not a generic product certification.
Confirm the accredited scope for your service. The current DAkkS scope, quotation and service order remain authoritative.
Accredited calibration laboratory
comemso E-Mobility Services GmbH operates an ISO/IEC 17025-accredited calibration laboratory. The current certificate and annex control the binding quantities, ranges, methods, locations and uncertainty.
03 / Contact & Support
Calibrate and adjust the Battery Cell Simulator with SmartCal
SmartCal guides calibration and adjustment of supported Battery Cell Simulator (BCS) cell channels to support measurement confidence.
Before using SmartCal, confirm the supported Battery Cell Simulator generation, channel count, ranges, DMM, accessories, environmental conditions and report content for the current release.
- Automated calibration and adjustment with a guided process.
- Use of a 6.5-digit digital multimeter calibrated within an ISO/IEC 17025 context.
- In-house calibration with central data storage for traceability.
- Calibration at the customer site, with values stored in the device and an automatically generated PDF calibration report.
- Rental or purchase according to the current offer.
04 / Contact & Support
Plan measurement status and system maintenance together
Include hardware condition, software compatibility, licences, accessories, operator knowledge and documentation in the maintenance plan.
Connectors, cables, modules, cooling, safety devices, transport damage and wear items.
Calibration due date, measurement range, required uncertainty, drift history and reference chain.
Software, firmware, module, API and Test Library versions, including compatibility.
Available functions, maintenance package, E-learning access and update route.
Adapters, connectors, coupling devices, loads, meters, cases and project-specific assemblies.
Operator knowledge, onboarding, changed workflows and training needed after service or an update.
05 / Contact & Support
Choose calibration for your test system or charging infrastructure
Calibration & Maintenance
Maintain measurement and operating capability for EVCA, Easy Chester, Battery Cell Simulator and related configured equipment.
Easy Chester Calimera
Calibrate EVSE with a mobile workflow at installed charging infrastructure or in an approved laboratory or production configuration.
06 / Contact & Support
Prepare the service request before shipping equipment
Complete equipment and service details help preserve traceability and reduce avoidable downtime.
Product, serial number, generation, modules, accessories and current location.
Calibration, adjustment, verification, maintenance, repair, update or combined route.
Channels, quantities, voltage, current, resistance, timing or other required measurement points.
Accredited or factory calibration, report language, customer references and any requirement to record as-found values.
Known defect, damage, failed check, drift concern, contamination or transport event.
Required return date, production or project milestone, shipping window and risk of downtime.
08 / Contact & Support
Agree the service result and return-to-service criteria
Discuss the required certificate or report and the criteria for returning the equipment to service with the team.
FAQ
Frequently asked questions
What is the difference between calibration and adjustment?
Calibration establishes the relationship between an instrument reading and a traceable reference. Adjustment changes supported parameters to improve performance. Verification should follow adjustment. Keep as-found and as-left states distinguishable in the records.
Does ISO/IEC 17025 accreditation apply to every comemso product?
No. Accreditation applies to the named calibration laboratory and the quantities, ranges, methods and locations in its current approved scope. It is not a universal product certification.
Which legal entity operates the accredited laboratory?
The public accreditation page names comemso E-Mobility Services GmbH. The current DAkkS certificate and annex are the binding evidence for the accredited scope.
Can calibration be performed at the customer site?
On-site service may be available, including the described SmartCal workflows. Agree availability for your equipment and measurement scope, taking the environment, location, transport, safety and current service offer into account.
What does SmartCal do?
SmartCal guides calibration and adjustment of supported Battery Cell Simulator configurations. The described workflow includes automated operation, a 6.5-digit digital multimeter, in-house and customer-site calibration and a PDF report.
How often should a test system be calibrated?
Set the calibration interval according to your quality system, use, environment, drift history, risk, customer requirements and applicable regulation. The interval depends on these factors and is defined by the equipment owner.
What does this service include, and what should we agree in advance?
Agree the equipment, calibration task and service location first, then the required certificate or report and return-to-service criteria. The linked answers explain the service types and conditions to confirm before commissioning.
Plan your service request
Discuss the service your equipment needs
Describe the test equipment, required service, location and certificate or report needed.
Register the agreed return for factory service
Use the RMA form after discussing the issue with support. Wait for the RMA number and shipping instructions.