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Start with the decisionApplications
Vehicle and charging station
EV TestingVehicle, EVCC and charging-release validation.EVSE TestingCharging-station development through field operation.InteroperabilityReal EV and EVSE in one synchronized test record.
Battery and advanced charging
BMS TestingCells, sensors, balancing and controlled faults.BMS + EVCC + OBCValidate the interaction of battery, charging controller and on-board charger.MCS TestingCommunication, signals, cooling and megawatt power.EV Charging EMCKeep charging communication observable under EMC stress.
Production and field
EVSE End-of-LineRepeatable acceptance and unit-level results.Commissioning & Field ServiceCommission, diagnose and verify installed chargers.Calibration & MetrologyTraceable energy verification at the charging point.
Start with the decisionProducts & PlatformsProduct Finder
EVCA
EVCA PlatformCommunication, interoperability, high-power, MCS and EMC paths.EVCA ComOnlyFocused charging communication testing.EVCA Multi MobilePortable laboratory and field analysis.EVCA InteropAnalyse interoperability between a real EV and EVSE.EVCA FlexModular high-power testing and controlled faults.EVCA MCSMegawatt charging communication, low-level signals and system testing.
Easy Chester
Easy Chester PlatformEVSE production, commissioning, service and calibration.Easy Chester MicroAC EVSE installation testerEasy Chester UltimateAC and DC EVSE installation testerEasy Chester CalimeraAC and DC EVSE calibration systemEasy Chester EOL / EOL HPCEVSE end-of-line production tester
Battery, software and EMC
Battery Cell SimulatorBMS testing from compact bench to high-voltage HiL.comframeConfiguration, synchronized analysis and automation.EMC LinkOptical charging communication through the chamber boundary.
Start with the decisionSoftware Capabilities
Understand and challenge
Automated Standards AnalysisMeasured behaviour, normative context and highlighted deviations.Professional SimulationConfigure nominal, boundary and non-conform behaviour.Manipulating GatewayTest a live correction hypothesis between real partners.
Reproduce and automate
Charge PlaybackReproduce the charging partner for the DUT.Charge Cycle AutomationTurn saved configurations into repeatable campaigns.Conformance Test LibrariesVersioned executable standards-based test logic.
Software and integration
Capabilities HubConnect the capability model across EV, EVSE and BMS testing.EVCA Capability HubExplore the detailed EV charging capability stack.comframeThe shared test-intelligence environment.Integration & APIsREST, Python, CI/CD and laboratory orchestration.Protocol & Domain ModulesSelect released domain depth.
Start with the decisionStandards & Knowledge
Standards and test logic
Charging, Safety & EMCCharging behaviour, field safety, editions and test boundaries.Conformance Test LibrariesReleased executable test logic, verdicts and evidence.AFIR for EV ChargingRegulation, responsibility and verifiable evidence.
Methods and terminology
Knowledge CenterTechnical explanations, methods and application guidance.GlossaryStable charging and BMS test terminology.EVSE Calibration MethodsCompare controlled real load and reference measurement.Battery Cell SimulationCells, balancing, faults, precision and BMS HiL.
Documents and tools
Resources LibraryCurrent brochures, webinars, guides and checklists.Charger Uptime CalculatorEstimate downtime and field-service impact.EVSE Inspection GuidePractical commissioning and inspection workflow.BMS testing whitepaperTemperature, environment, simulation and test wiring.Technical newsletterChoose product updates and events relevant to your tests.
Start with the decisionCompany
Company
About comemsoEngineering purpose, history and operating companies.Development & manufacturingShort paths from development to system testingQuality & CertificationsManagement systems, validation and calibration evidence.Customer ProofNamed stories, endorsements and published configurations.SustainabilityEnvironmental management and measured progress.
People and network
Customer Care TeamDelivery, commissioning, training and support.Sales PartnersRegional commercial and service access.CareersWork on deep e-mobility testing.
Updates and contact
News & EventsProjects, releases, webinars and company updates.Request a technical demoDiscuss your test task with the comemso team.ContactSales, support and locations in one place.Legal documentsImprint, privacy, GTC, EULA and WEEE.

Company · Customer Care Team

Customer Care for your comemso test system

From your order to daily operation, the Customer Care Team coordinates delivery, commissioning, training and technical support for your comemso system. It brings in the specialists for calibration, maintenance and other lifecycle questions.

Prepare a support request
Member of the comemso Customer Care TeamMember of the comemso Customer Care TeamMember of the comemso Customer Care TeamMember of the comemso Customer Care TeamMember of the comemso Customer Care TeamMember of the comemso Customer Care TeamMember of the comemso Customer Care TeamMember of the comemso Customer Care TeamMember of the comemso Customer Care TeamMember of the comemso Customer Care TeamMember of the comemso Customer Care Team
QuestionStart with the engineering problem
ContextConnect application, standard and product
SourceIdentify document and publication status
Next stepContinue to current technical scope
After-sales coordinationDelivery dates, handover and the next steps for your system.
Commissioning and trainingCoordinate commissioning and practical training for the delivered system.
Technical supportProduct, application, software and firmware questions.
Worldwide accessGermany, North America and the international partner network.

One team throughout the system lifecycle

Coordinate delivery and operation with Customer Care

Customer Care clarifies your request, keeps the project information with it and coordinates the responsible specialists and next steps.

Project handover and delivery

We keep track of delivery dates, organise the handover and connect those responsible for commissioning and operation with the ordered system configuration.

Commissioning coordination

We coordinate commissioning of the supplied system and clarify interfaces, responsibilities and prerequisites before the session starts.

Product training and application knowledge

We connect users with product training, application knowledge and the documents they need to operate the configured functions confidently.

Technical support

We direct product, application, software and firmware questions to the appropriate specialists, including the system details and observed behaviour.

Lifecycle service

We coordinate calibration, maintenance, repair and updates with the responsible service and metrology teams.

Customer feedback

We pass recurring questions, suggestions and criticism back to the service and product teams.

How the team works

How we handle your request

The team starts with your system, configuration and engineering objective. It keeps these details with the case while the responsible specialists work on it.

1
Understand the situation

Describe the system, configuration, application, expected behaviour and operational impact.

2
Identify the responsible route

Identify whether the request concerns product operation, application engineering, software, metrology or commercial matters.

3
Coordinate the specialists

Bring the case to the responsible specialists with the original information attached.

4
Keep the next step explicit

Agree the information needed, who takes the next step and which evidence will resolve the question.

Prepare the support request

Help us reproduce the technical issue

A short technical description helps the team identify the right specialist and reduces follow-up questions.

  • Product, system configuration and serial number
  • Software, firmware and test-library versions
  • Device under test, interface and charging or battery management system (BMS) standard
  • Expected behaviour compared with the observed behaviour
  • Steps required to reproduce the issue
  • Logs, reports, screenshots, traces or project files
  • Operational impact and required timing

Feedback makes the system stronger

Your experience feeds back into engineering

Your questions, suggestions and criticism help identify recurring difficulties, guidance that needs to be clearer and new application requirements.

Experience in useYour team sees how the system behaves in the laboratory, production line or field.
Structured feedbackDescribe the issue, the circumstances and its effects so specialists can assess it.
Engineering assessmentProduct, application and software teams assess whether guidance, a correction or further development is needed.
Knowledge for everyday useFindings feed into documentation, support, training and future product decisions.

Contacts and resources for your system

Find the right contact or information for your next step

Find support contacts, calibration evidence, software update guidance and technical resources on the following pages.

Support
Technical support contact

Get technical help with faults and operation of an existing system.

Open support contact
Metrology
Calibration competence

Review accreditation, calibration scope and traceability information.

Review calibration evidence
Software lifecycle
Software and firmware

Ask Support how to update your configured system.

Open update route
Knowledge
Resources and downloads

Brochures, guides, checklists, webinars and technical material.

Open resources

Existing system or new requirement?

Contact Support for an existing system. Contact Sales for a new system, extension or configuration.

Frequently asked questions

Questions about Customer Care and technical support

When should I contact the Customer Care Team?

Customer Care coordinates after-sales topics, delivery, commissioning and training. It also helps with questions about an existing system and directs you to the appropriate lifecycle service.

What belongs with Sales instead of Support?

New systems, expansions, upgrades, demonstrations, quotations and commercial project scope belong with Sales. Technical issues and operation questions for an existing system belong with Support.

Which information should a technical request contain?

Include the product and serial number, system configuration, software and firmware versions, expected and observed behaviour, reproduction steps and any relevant logs, reports or screenshots.

Can Customer Care coordinate commissioning and training?

Yes. Customer Care coordinates commissioning and organises training and education with the responsible specialists.

Plan your next step

Find the right application or contact for your request

Explore the relevant application, current product scope or contact the responsible comemso team.

Find your test solutionContact application engineering